Welcome to our support center.
We have attempted to cover as many topics as possible in our
support section, if your area of interest is not addressed please
email us and
we will try to be of assistance to you.
Phone support at no cost is available to our customers,
888-228-9219, Monday-Friday 8am-5pm Pacific time.
Non customer support is available at the rate of $25 per 15
minutes, 15 minute minimum charge. We accept Visa and
MasterCard. Non customers please call 707-263-6381
Monday-Friday 8am-5pm Pacific time.
TEC cash register programming manuals.
These program/owners manuals are in PDF format, you will need "adobe
acrobat" 5.0 or newer to view them.
Free Owners/Programming Manuals.
TEC MA-156 owner/programming
manual.
Click here
TEC MA-186 programming manual.
Click here
TEC MA-516 owner/programming manual.
Click here
Buy these Programming manuals $14.95 ea.
These manuals are in PDF
format, you will receive an e-mail with username and
password to download the manual, you will not receive a hard
copy in the mail. To view these manuals
you will need
Adobe Acrobat Reader version 5 or newer installed on you
computer to view/copy them. After successful
completion of the transaction we will email the username and
password to access the programming manual you have
purchased.
Disclaimer: These manuals are
written for TEC programmers, we make no guarantee as to the
usability for end users, use them at your own risk. |
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| TEC MA 1350 |
Complete Program Manual |
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| TEC MA 1450 |
Complete Program Manual, standard keyboard |
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| TEC MA 1650 |
Complete program manual, Standard keyboard |
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| TEC FS 1450 |
Complete program manual, Flat keyboard |
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| TEC FS 1650 |
Complete program manual, Flat keyboard |
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Most programming and owners manuals are available, please
contact us.
Common problems with TEC cash registers.
Displaying "ERROR" when this occurs it indicates that the printer
is unable to move. The problem may be caused by a paper jam,
ribbon jam, bad printer motor or blown fuse in the power supply.
If the register intermittently displays "ERROR" the printer motor
is going bad.
Displaying "SLP" when this occurs it indicates that the register
is sensing a document that is ready to be validated. If your
program is not set to validate and you get this indicator, there
is probably dust in the printer that is being interpreted as a
document. Remove your ink cartridge or ink roller and blow
all the dust out.
Display is blinking, this indicates low paper or out of paper,
replace the paper rolls, then press the "CLEAR" button. Some
dot matrix printers have interlock switches, when the paper feed
mechanism or the ribbon cover is lifted the switch senses "open"
and will not allow printer movement, close all printer covers or
feed assemblies, press the "CLEAR" button.
You hear a whirring sound but the printer will not feed or print.
The most common cause of this is a broken printer motor belt.
All triangles are lit, this indicates loss of program, the
batteries are probably bad.
